🔒 Privacy & Data Protection
At 389w, user privacy is treated with the same seriousness as the security of financial transactions. This document explains clearly and directly — in plain language — how we collect, use, and protect your personal data in compliance with the LGPD.
The 389w only collects the data necessary to operate the platform, never sells your information to third parties, and uses encryption on all transactions. This policy explains exactly what data we collect, why, with whom we share it (and under what conditions), how long we retain it, and what your rights are as a data subject under the Lei Geral de Proteção de Dados — LGPD (Law No. 13.709/2018).
This Privacy Policy describes how the platform 389w, operated in 389w.net, collects, stores, uses, and protects the personal data of its users. 389w is the controller of personal data collected through the platform and is responsible for ensuring that such processing takes place in compliance with the General Personal Data Protection Law — LGPD (Law No. 13.709/2018) and other applicable regulations in Brazil.
When you create an account on 389w, use any service on the platform — Sports Betting, blackjack, roulette, Live Casino — or simply browse the site, you acknowledge that you have read and understand the practices described in this Privacy Policy. If you do not agree with any part of it, please do not use the platform.
This policy applies to all services and products available on the 389w, including Sports Betting on football (Brasileirão Série A, Copa do Brasil, Libertadores), MMA and UFC, volleyball, basketball (NBB), e-sports, live casino, blackjack, roulette, and all other content available at 389w.net. Questions about this policy can be sent to contato@389w.net.
The 389w collects different categories of data depending on how you interact with the platform:
Registration Data (provided by you):
Identity Verification (KYC) Data:
Platform Usage Data (collected automatically):
Financial Transaction Data:
The 389w does not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data for mass identification purposes, or health information — except where strictly necessary for responsible gambling purposes and with your explicit consent.
The 389w uses your personal data exclusively for the purposes below, all grounded in the legal bases set out in the LGPD:
389w collects and uses only the data strictly necessary for each purpose described above. We do not collect data for convenience or for purposes unrelated to the platform's operation and compliance with legal obligations.
The 389w does not sell, rent, or transfer your personal data to third parties for commercial purposes. Your data may only be shared in the following cases and with the following categories of recipients:
Any data sharing is carried out on a valid legal basis under the LGPD and with contractual guarantees that the receiving third party will handle the data with the same level of protection required by 389w.
The 389w implements a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or improper disclosure:
In the event of a security incident that may affect your data, 389w commits to notifying you by email within 72 hours of identifying an incident, as required by the LGPD, and will report the occurrence to the Autoridade Nacional de Proteção de Dados (ANPD) where applicable.
The 389w retains your personal data for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable legal obligations:
Once the mandatory retention period has elapsed, your data is securely deleted or anonymized so it can no longer be linked to you individually. Secure deletion includes data overwriting processes on digital storage media.
The LGPD grants you, as a data subject, a set of rights that 389w is committed to honoring. See below what you can request and how:
| Right | What this means in practice |
|---|---|
| Access | Request a copy of all personal data 389w holds about you, including your betting history, transactions, and registration data. |
| Correction | Correct outdated, inaccurate, or incomplete data — such as your address, email, or phone number — directly in your account settings or by contacting support. |
| Deletion | Request the deletion of your personal data, except where retention is required by law (such as financial transaction data within the 5-year legal retention period). |
| Objection | Object to data processing based on legitimate interest, including receiving marketing communications and promotions from 389w. |
| Portability | Receive your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another controller, where technically feasible. |
| Information | Receive information about the public and private entities with which 389w has shared your data, and about the option to withhold consent and its consequences. |
| Revocation | Withdraw consent previously given for data processing activities based on that legal basis — such as receiving marketing emails — at any time, without affecting processing already carried out. |
To exercise any of these rights, please contact our Data Protection Officer (DPO) at contato@389w.net, specifying the right you wish to exercise and the relevant data. 389w responds to all requests within 15 business days.
The 389w is a platform exclusively for users aged 18 (eighteen) and over. We do not intentionally collect personal data from minors. All registrations go through a date-of-birth verification process and, where required, documentary age verification.
If we become aware that we have collected data from someone under 18 — whether due to a failure in the verification process or false information provided at registration — we will immediately close the account, delete the collected data (except what is needed to document the violation and meet legal obligations), and return any deposited funds to the identified legal guardian.
If you suspect that a minor is using 389w or attempting to create an account on the platform, contact us immediately at contato@389w.net. We take these reports very seriously and investigate every case with priority.
Those responsible for minors should use the parental control tools available in browsers and devices to block access to betting sites. 389w supports the use of these tools and provides additional information on our Responsible Gambling page.
The 389w follows specific security practices for payment data. All deposits and withdrawals are processed in BRL by the following methods available to users in Brazil: Pix (instant processing), boleto bancário, Visa and Mastercard credit and debit cards, PicPay, Mercado Pago, and TED bank transfers from institutions such as Nubank, Itaú, Bradesco, and Banco do Brasil.
For credit or debit card payments, the 389w does not store the full card number on its servers. Full card details are transmitted directly to the PCI-DSS (Payment Card Industry Data Security Standard) certified payment gateway, which processes the transaction securely. 389w receives only an identification token and the last four digits of the card for display in your account history.
For Pix, the 389w stores the Pix key used for withdrawals (CPF, email, mobile number, or random key) solely to process withdrawals requested by you. This key is only used when you request a withdrawal and is sent to the Banco Central for transaction settlement via the Instant Payment System (SPI).
All financial transactions on 389w are logged with date, time, amount, method, and status — and this history is available in your account for at least 5 years, in accordance with legal obligations. In the event of a transaction dispute, our support team can access the full history to investigate and resolve the case.
The 389w sends two types of communications via email and mobile:
To stop receiving marketing communications from 389w, you can: click the "unsubscribe" link in the footer of any marketing email; update your communication preferences in your account settings; or send a request to contato@389w.net. Unsubscribe requests are processed within 5 business days. Even after unsubscribing, we will continue to send essential transactional communications related to your account.
The 389w may update this Privacy Policy periodically to reflect changes in our services, Brazilian law (especially the LGPD and ANPD regulations), or our data processing practices. When significant changes are made, you will be notified at least 15 days in advance via your registered email and/or a prominent notice on the platform, except in cases of regulatory or security urgency requiring immediate implementation.
The current version of this policy is always the one available at 389w.net/privacy-policy, with the date of the latest update indicated at the top of the document. We recommend revisiting this page periodically to stay informed about how 389w protects your data. Continued use of the platform after changes take effect constitutes acceptance of the updated Privacy Policy.
To exercise your rights as a data subject, clarify any questions about this Privacy Policy, or report any concerns regarding how your personal data is handled by 389w, please contact our Data Protection Officer (DPO):
The 389w responds to all LGPD-related requests within 15 business days. For more complex cases requiring additional verification, you will be notified of the extended timeframe and the reason.
If you believe your rights as a data subject have not been properly addressed by 389w, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the federal authority responsible for overseeing LGPD compliance in Brazil. Information on how to submit complaints to the ANPD is available on the authority's official website.
From registration to withdrawal — a clear overview of how we handle your information at every step.
You provide your name, CPF, email, date of birth, and phone number. This information is encrypted and used to create and secure your 389w account. Your password is stored as a hash — even we cannot access it.
For withdrawals above certain amounts, we require identity documentation. Documents are verified by a specialized partner under a confidentiality agreement and retained in accordance with legal anti-fraud obligations.
Sports Betting, live casino games, blackjack, and roulette all generate history on your account. This data is used exclusively to calculate results, record winnings, support responsible gambling, and handle any disputes.
When you request a withdrawal, your Pix key is sent to the Brazilian banking system (Banco Central's SPI) for settlement. 389w does not store full card details — only what is necessary to identify the transaction in your history.
What 389w commits to do — and never to do — with your personal data.
389w operates in full compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018). We have a designated DPO, documented data processing procedures, and respond to data subject requests within 15 business days — as required by law.
Every page on 389w — from login to withdrawal — uses TLS 1.3 encryption. Passwords are stored as salted hashes. Card data never passes through our servers: it is transmitted directly to our PCI-DSS certified payment gateway.
389w never sells, rents, or transfers your data to third parties for commercial purposes. We share information only with payment processors, KYC providers, and authorities — always on a legal basis and under contractual confidentiality guarantees.
You can request access to all the data we hold about you, correct any inaccurate information, or ask for your data to be deleted — all via contato@389w.net. We respond within 15 business days, with no unnecessary red tape.
Deposits via Pix, boleto bancário, credit and debit cards, PicPay, Mercado Pago, and TED — all processed to banking-grade security standards. 389w does not store full card numbers. Pix keys are used solely to process withdrawals requested by you.
If a security incident could affect your data, 389w will notify you by email within 72 hours of identification — and will report the occurrence to the ANPD when required. Anti-fraud monitoring runs 24/7 to prevent issues before they arise.
The most frequently asked questions from users about how we handle personal data on the platform.
🏆 Bet Safely at 389w
Football, UFC, volleyball, blackjack, and live roulette — with privacy guaranteed by the LGPD, full encryption, and no data selling. Deposit via Pix from R$ 20.00, withdrawals in up to 5 minutes.
Subject to terms and conditions. 18+ only. Gamble responsibly.
Sports Betting and casino are entertainment. 389w provides real control tools: deposit, bet, and session limits that you can configure yourself, plus self-exclusion with immediate effect. Your gaming behavior data is used exclusively to monitor and support responsible gambling — never for commercial purposes. If gambling is affecting your life, access the support tools available on 389w.
View responsible gambling tools at 389w →