1. Home
  2. Frequently Asked Questions
389w Help Center

💬 Everything you need to know

Frequently Asked Questions 389w — Get Your Answers Now

Find quick, complete answers about registration, Pix deposits, withdrawals, bonuses, Sports Betting, Live Casino, and more. If you can't find what you're looking for here, 389w support is available 24 hours a day in Portuguese.

Create Free Account Access My Account

Help Categories

👤
Registration & Account
How to create, verify, and manage your account
 💳
Deposits & Withdrawals
Pix, boleto, card, PicPay, and more
 🎁
Bonuses & Promotions
Welcome bonus, cashback, and rollover
 ⚽
Sports Betting & Casino
Football, UFC, blackjack, roulette, and more
 🔒
Security & Privacy
Account protection, LGPD & personal data
60+
Questions answered on this page
24h
Support available in Portuguese
5min
Average Pix withdrawal time
R$20
Minimum deposit via Pix at 389w

Everything you want to know about 389w

The 389w brings together on this page the answers to the most common questions from Brazilian users — from your first sign-up through the withdrawal process, covering bonuses, live betting, casino, and account settings. The goal is straightforward: you shouldn't have to wait for support to resolve everyday questions that have a direct answer.

The platform was built with Brazilian users in mind — with payments in BRL, methods like Pix, boleto bancário, credit and debit cards, PicPay, and Mercado Pago, support in Portuguese, and content focused on the competitions Brazilians actually follow: Brasileirão Série A, Copa do Brasil, Libertadores, UFC, Superliga volleyball, and NBB basketball. This FAQ page reflects that reality — all answers are tailored for users living in Brazil who use 389w from here.

We've organized the questions into five main categories: Registration & Account, Deposits & Withdrawals, Bonuses & Promotions, Sports Betting & Casino and Security & Privacy. Within each category you'll find the most common questions with full answers — not three-line summaries, but explanations that actually resolve the issue.

If after reading this page you still have a question that isn't covered here, 389w support 389w is available 24 hours a day, 7 days a week via live chat on the platform or by email at contato@389w.net. Our team handles support in Brazilian Portuguese and responds quickly — no generic automated replies in English, no long wait times.

Registration & Account

Registration, Login & Account Management

Questions about creating your 389w account, logging in, verifying your identity, and managing your personal information.

Go to the registration page at 389w at 389w.net/register and fill out the form with your full name, CPF, email, mobile number, and date of birth. Choose a strong password — at least 8 characters including letters, numbers, and symbols. If you have a promo code, enter it at this step to claim the corresponding bonus. After submitting the form, you'll receive a confirmation email within 2 minutes — click the link to activate your account. Registration is 100% free and takes less than 3 minutes.

No. Each CPF can only be linked to one active account at 389w. Creating multiple accounts to claim bonuses more than once or to get around any restrictions is a direct violation of the Terms and Conditions and will result in the permanent closure of all associated accounts, with any pending withdrawals blocked. If you've lost access to your account, contact support at contato@389w.net — our team will recover your access securely, no new account needed.

Yes. The 389w accepts users from every Brazilian state — from Acre to Rio Grande do Sul, from Roraima to Rio Grande do Norte. The platform operates across the entire country, with payments exclusively in BRL and local methods including Pix, boleto bancário, credit and debit cards, PicPay, Mercado Pago, and TED. The only requirements are being 18 or older and residing in Brazil at the time of registration.

KYC (Know Your Customer) is the identity verification process required by anti-money laundering regulations. At 389w, this verification may be required before withdrawals above certain amounts or in cases of suspected irregular activity. You will need to submit a photo of a valid RG, CNH, or passport along with a recent proof of address. Documents are reviewed within 24 hours and stored with encryption — they are never shared with third parties. No documents are required at initial registration.

After logging in, go to My Account → Personal Settings. You can update your email, phone number, and password directly in this section. For email and phone number changes, 389w sends a verification code to your current contact before confirming the change — this prevents unauthorized updates. To reset your password without access to your account, click "Forgot your password?" on the login screen and follow the instructions. If you run into any trouble, contact contato@389w.net.

Yes. The 389w works directly in your mobile browser — Chrome, Safari, Samsung Internet — with no app download required. The site is fully responsive and loads fast on 4G or Wi-Fi. You can place bets, play at the Live Casino, deposit via Pix, request withdrawals, and use the support chat, all from your phone. For quicker access, your browser lets you add a 389w shortcut to your Android or iPhone home screen — it works just like an app without any downloads.
Deposits & Withdrawals

Deposits, Withdrawals & Payment Methods

Everything you need to know about depositing and withdrawing at 389w — available methods, processing times, limits, and fees.

The minimum deposit at 389w is R$ 20.00. This amount applies to all available payment methods — Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED bank transfer. There are no platform fees on deposits. All amounts are processed exclusively in BRL.

Pix deposits at 389w are processed in seconds — in most cases, the balance shows up in your account before you even close your banking app. Pix runs 24 hours a day, 7 days a week, including weekends and national holidays. To make a deposit, go to the deposits section in your account, select Pix, generate the QR Code, and pay through your banking app — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Santander, or any other bank that supports Pix.

Pix Withdrawals at 389w are processed within 5 minutes after approval — no platform fee, 24 hours a day, including weekends and holidays. To request a withdrawal, go to My Account → Withdraw, select Pix, enter your registered Pix key (CPF, email, phone number, or random key), and the desired amount. Withdrawals of larger amounts may require an additional security check, which can extend the processing time by up to 24 hours in specific cases. The Pix key used for the withdrawal must be in your name — withdrawals to a third party's key are not permitted.

In addition to Pix, 389w accepts: boleto bancário (cleared within 1 business day, available at any bank); credit and debit card Visa and Mastercard (instant approval, data processed through a PCI-DSS certified gateway — 389w does not store card details); PicPay and Mercado Pago (instant processing via Brazil's most popular digital wallets); and TED bank transfer from any bank — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Santander, and others (processed during banking hours on business days).

The 389w charges no fees on deposits or withdrawals. The full amount you deposit goes directly into your account. The full amount you request for withdrawal is sent to your registered Pix key or bank account. Any transaction costs charged by your bank, card issuer, or digital wallet are the responsibility of those providers — 389w has no control over those charges. For deposits via boleto bancário, the issuing bank may charge a fee according to its own fee policy.

If your Pix withdrawal at 389w has not arrived within 30 minutes of your request, first check that the Pix key registered in your account is correct and active at your bank. Then check your account history to see whether the withdrawal status shows as "Processed" or "Under Review". If it has been "Under Review" for more than 1 hour, contact 389w support via live chat or at contato@389w.net with your transaction number — our team will look into it and get back to you within 30 minutes.
Bonuses & Promotions

Welcome Bonus, Cashback & Promotions

Learn how 389w bonuses work, what rollover means, how to redeem them, and how to avoid losing your bonus by mistake.

The welcome bonus at 389w It's credited automatically after your account's first deposit. The bonus balance is available for Sports Betting and casino games according to the terms of the offer active at the time of your registration — including amount, required rollover, validity period, eligible markets, and minimum odds. All terms are published alongside the promotion before you activate it. No surprises or fine print: 389w presents the conditions clearly before you accept any offer.

Rollover (or wagering requirement) is the number of times you need to wager the bonus amount received before you can withdraw any winnings generated from it. For example: if you received a BRL 100.00 bonus with a 10x rollover, you need to place bets totaling BRL 1,000.00 on eligible markets before the balance is released for withdrawal. The bets that count toward the rollover, the minimum accepted odds, and the time limit for completion are all specified in each promotion's terms. Bonus balance and real balance are kept separate in your account — you can track your rollover progress in the bonuses section.

No. Bonus balance can only be withdrawn after fully meeting the rollover requirement for the corresponding promotion. Attempting to withdraw before the rollover is complete will result in automatic cancellation of the bonus balance and any associated winnings. Your real balance (money you deposited) can be withdrawn at any time, regardless of your bonus status — as long as there are no specific restrictions tied to a promotion you accepted. If you're unsure what you can withdraw at any given moment, 389w's support team can clarify in Portuguese 24/7.

The cashback at 389w is credited periodically to active users, generally based on betting volume or losses over a given period. The percentage, frequency, minimum amount, and terms vary depending on the active promotion — all details are published in the promotions section of the platform. Cashback balance may have specific usage conditions, such as a lower rollover requirement compared to the welcome bonus. Check the active promotion in your account or ask support via live chat.

Once the bonus balance has been used up in losing bets or has expired, it cannot be recovered or reactivated. The welcome bonus is a one-time offer — it cannot be requested a second time on the same account. However, the 389w also offers regular promotions for existing users, including cashback, boosted odds on selected Brasileirão, UFC, and Libertadores matches, and reload bonuses. Keep an eye on the promotions section in the platform so you don't miss the offers available for your account.
Sports Betting & Casino

Sports Betting, Live Casino & Markets

How betting works, which sports and markets are available, Live Casino, odds, and much more.

The 389w offers betting on the top sports and competitions in Brazil and around the world: football — Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, Champions League, Premier League, La Liga, and more; UFC & MMA — all cards, including Fight Night and PPVs; volleyball — Men's and Women's Superliga; basketball — NBB, NBA; e-sports — CS2, League of Legends, Valorant, DOTA 2; Formula 1; tennis; and other sports with varying coverage depending on the season.

Live betting at 389w allow you to bet while games are in progress — with odds updated in real time based on the score, match time, and on-field or in-ring events. For a Brasileirão match, for example, you can bet on the result at any point during the 90 minutes, on the next goal scorer, on the number of cards or corners, and other available markets. For MMA and UFC, you can bet on the outcome of each round while the fight is live. The live market closes briefly before decisive moments to protect integrity. Odds move fast — decisions need to be made quickly.

Cashout (early bet settlement) is a feature that lets you close a bet before the final result in exchange for a value calculated by the platform based on current odds. If your bet is winning at that moment, cashout locks in a partial profit before the game ends. If it's losing, it can help limit your loss. Cashout availability at 389w varies by sport and market — check the cashout icon on your active bet to see whether it is available for that specific selection at that moment. The amount offered is calculated automatically and may be lower or higher than the original potential return.

The Live Casino at 389w features HD-streamed tables with real dealers available 24 hours a day. The main games available are: blackjack — classic, VIP, Perfect Pairs, and Power Blackjack; roulette — European and live with Portuguese-speaking dealers; and a selection of game shows and live variants. The platform also offers crash games and hundreds of slots from internationally recognized providers. The portfolio is updated regularly — the full catalog is available in the casino section after logging in to 389w.

Bets may be cancelled by 389w in specific situations: an obvious error in published odds (odds far outside market reality due to a technical glitch), cancellation or postponement of the event wagered on, irregularities detected in the event (such as suspected manipulation), or technical issues that affected the processing of the bet. In all cases, the wagered amount is returned in full to your balance immediately. You will receive a notification stating the reason for the cancellation. If you have questions about a specific cancellation, contact 389w support via chat or at contato@389w.net with your bet reference number.

The minimum bet amount at 389w is R$ 2.00 for single and multiple Sports Betting. For the Live Casino, table limits vary by game and format — classic blackjack tables start at lower amounts, while VIP tables have higher minimums. The maximum bet limit per market is shown on the bet slip before you confirm. All amounts are in BRL.
Security & Privacy

Account Security, LGPD & Data Protection

How 389w protects your account and personal data, and what you can do to keep your access more secure.

The 389w uses TLS 1.3 encryption across all pages and platform communications. Passwords are stored as salted cryptographic hashes — not even the 389w team has access to your actual password. Credit and debit card data is processed through a PCI-DSS certified gateway and is never stored on the platform's servers. Identity documents submitted for verification are encrypted and are not shared with third parties without your explicit consent. 389w operates in compliance with Brazil's General Data Protection Law (LGPD), and you may request access to, correction of, or deletion of your data by emailing contato@389w.net.

After logging in, go to My Account → Security → Two-Factor Authentication. You can enable 2FA via SMS to your registered mobile number or by using a compatible authenticator app. Once 2FA is active, every login requires your password plus a temporary code valid for 30 seconds — ensuring that even if someone gets hold of your password, they still can't access your account without physical access to your phone. The 389w strongly recommends enabling 2FA for all users, especially those who make frequent Pix withdrawals.

No. The 389w never asks for your password by email, SMS, or WhatsApp — under any circumstances. We also never request remote access to your phone or computer, nor do we charge upfront fees to release withdrawals. If you receive any message of this kind, it is a phishing attempt. Do not click any links, do not share any information, and report it to 389w immediately at contato@389w.net. The platform operates exclusively through the domain 389w.net — be suspicious of any URL that uses the 389w name but differs from that address.

No. The 389w does not sell, rent, or share your personal data with third parties for commercial purposes. Personal data is handled in accordance with the LGPD (Law No. 13.709/2018). Your data is used exclusively for platform operations, identity verification, fraud prevention, and — if you have opted in — marketing communications from 389w itself. You can request deletion of your data at any time by emailing contato@389w.net — requests are processed in accordance with the timelines and conditions set out in the LGPD and in Privacy Policy of the platform.

If you suspect unauthorized access to your account at 389w, act immediately: 1) Change your password at My Account → Security; 2) End all active sessions using the "Disconnect all devices" option; 3) Contact contato@389w.net with the subject line "Suspicious Access" — our team will preventively lock your account, review your access history, and guide you through the next steps for secure recovery. Withdrawals made through unauthorized access are investigated on a case-by-case basis, and 389w cooperates with the relevant authorities when necessary.

Why Brazilian bettors choose 389w

Beyond answering your questions, here's a quick rundown of what makes 389w stand out for bettors in Brazil.

Payments ⚡
Instant Pix — No Fees, 24/7

Deposits from R$ 20.00 and fee-free withdrawals in up to 5 minutes via Pix, any time of day or night — including weekends and holidays. Also accepts boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED from any bank.

Football ⚽
Brasileirão, Libertadores & Live Copa

Real-time odds for Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, and European football. Markets for result, goals, corners, cards, and live props throughout all 90 minutes of every match at 389w.

UFC / MMA 🥊
Betting on All UFC Events

Full coverage of UFC cards and other MMA organizations — result, rounds, method of victory, and special markets. Betting opens as soon as the card is announced and stays live throughout the fights at 389w.

Casino 🃏
Blackjack & Roulette with Real Dealers

Live Casino with blackjack — classic, VIP, Perfect Pairs, Power Blackjack — and European roulette with Portuguese-speaking dealers, streamed in HD 24/7. Crash games and hundreds of slots are also available at 389w.

Security 🔒
LGPD, TLS 1.3 & 2FA Available

TLS 1.3 encryption across all pages, LGPD compliance, two-factor authentication available, and 24/7 anti-fraud monitoring. Your data and balance are protected by multiple layers of security at 389w.

Support 💬
24/7 Support in Brazilian Portuguese

Live chat and email support at contato@389w.net, 24 hours a day, 7 days a week. Responses in Brazilian Portuguese, with no generic automated replies. The 389w team handles registration, withdrawal, bonus, and security issues quickly.

Didn't find your answer here?

Our team is available 24/7 to help with anything not covered in the FAQs above.

💬
Live Chat on the Platform

The fastest way to reach the 389w team. Click the chat icon on the platform after logging in — average response time under 3 minutes, 24/7, in Portuguese.

Open chat →
📧
Support Email

For more detailed matters — identity verification, withdrawal disputes, reports of suspicious access, or account issues. Send an email to contato@389w.net with a clear description of your problem.

contato@389w.net
🔒
Responsible Gaming & Self-Exclusion

To urgently activate self-exclusion, set deposit or session limits, or talk through any concerns about your gambling habits — 389w support is available 24/7, no judgment.

View tools →
Helpful links for the most common questions

Jump straight to the most visited pages on 389w: Create Free Account · Log In to 389w · Responsible Gaming · Terms and Conditions · Privacy Policy

🏆 Ready to get started at 389w?

Free Sign-Up — Pix, Bonuses & Live Casino Waiting for You

Live football, UFC, volleyball, blackjack, and roulette with real dealers — all accessible after a free registration and a Pix deposit from R$ 20.00. Fee-free withdrawals in up to 5 minutes, Portuguese support 24/7.

Create Free Account Now I Already Have an Account

Subject to terms and conditions. 18+ only. Play responsibly.

Responsible Gambling at 389w — Important Notice

Sports Betting and casino are entertainment — not guaranteed sources of income. 389w is exclusively for users aged 18 and over. In your account settings you can set deposit, betting, and session limits, as well as request immediate self-exclusion at any time. If gambling is affecting your finances, relationships, or well-being, use our responsible gambling tools or contact support at contato@389w.net.

Responsible Gaming Tools → Terms and Conditions → Privacy Policy →
Português